Trash Bin Cleaning Terms and Conditions

These Terms of Service Agreement set forth the terms and conditions under which Neighborly Bin Cleaners provides trash bin cleaning services to residential and commercial customers. By signing up for our service, you agree to comply with these terms.

1. SERVICE AGREEMENT

1.1 Neighborly Bin Cleaners provides professional trash can cleaning services on a recurring or one- time basis as agreed upon.
1.2 Service is performed at the Customer's designated service address on scheduled days.
1.3 The Customer must provide access to the trash bins on the scheduled cleaning day. We will not open gates or go into closed backyards unless agreed upon prior to service.
1.4 Neighborly Bin Cleaners will make every effort to provide SAME DAY service. If SAME DAY service is not feasible or possible due to route scheduling and/or late trash collection times, the Customer will be scheduled for NEXT DAY service.

2. CUSTOMER RESPONSIBILTIES

2.1. Neighborly Bin Cleaners will make every effort to provide SAME DAY service. If SAME DAY service is not feasible or possible due to route scheduling and/or late trash collection times, the Customer will be scheduled for NEXT DAY service.

SAME DAY SERVICE: The Customer is responsible for placing bins curbside for trash pickup on collection day. Cans should remain empty and left curbside the SAME DAY until 8PM to be cleaned. If bins cannot be left curbside, please leave them by the garage or side of the house. No trash or recycle should be placed in the bins until they have been cleaned.
NEXT DAY SERVICE: The Customer is responsible for placing bins curbside for pickup on trash collection day. Bins should remain empty and left curbside the NEXT DAY until 8PM to be cleaned. If bins cannot be left curbside, please leave them by the garage or side of the house. If any trash or recycle is placed in the cans it MUST be bagged. Cans with unbagged trash will NOT be cleaned.

2.2. Empty Trash Bins – The Customer must ensure that all trash bins scheduled for cleaning are completely empty on the designated service day. If a bin is not empty, Neighborly Bin Cleaners reserves the right to skip the cleaning, and the Customer will still be charged for the missed service.
2.3. Location of Trash Bins – The Customer must place the trash bins curbside or in an accessible location on the scheduled service day (typically trash pickup day or the day after).
2.4. Trash and recycle bins MUST be free of the following materials:
* Unbagged trash and recycle
* Unbagged animal waste and any other fecal matter
* Chemicals, paint, glue or other adhesives
* Other hazardous waste of any kind
* Building materials (plaster, stucco, concrete, etc.)
* Yard debris (leaves, branches, etc.)
Under no circumstances will Neighborly Bin Cleaners clean any bins containing human waste!

3. PAYMENT and BILLING

3.1. Payment Method – The Customer agrees to keep a valid credit card on file for recurring payments.
3.2. Billing Schedule – Payments will be charged on the billing cycle agreed upon at the time of enrollment (monthly, quarterly, or annually).
3.3. Non-Payment – If payment is not received or declined, services will be suspended until payment is made.

4. CANCELLATION and REFUND POLICY

4.1. Cancellation by Customer – Service may be cancelled at any time by sending an email to Neighborlybincleaners@gmail.com. If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.

5. SERVICE VISIT REQUIREMENTS

5.1.Monthly Service: Customers subscribing to our monthly service are required to receive a minimum of three (3) visits.
5.2. Quarterly Service: Customers subscribing to our quarterly service are required to receive a minimum of two (2) visits.
5.3. Failure to meet the minimum visit requirements may result in a modification or cancellation of the service agreement, at our discretion.

6. SERVICE LIMITATIONS AND LIABILITIES

6.1. Neighborly Bin Cleaners is not responsible for any pre-existing damage to the trash bins.
6.2 Trash and recycle cans should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent Neighborly Bin Cleaners from cleaning the bins properly. Any significant damage noted by the technician will be reported to the Customer upon the first cleaning.
6.3 Neighborly Bin Cleaners reserves the right to reschedule service due to weather conditions, equipment failure, or other unforeseen circumstances.

7. PRIVACY POLICY

Neighborly Bin Cleaners collects and stores customer information for billing and service purposes only. Customer data will not be shared with third parties without consent, except as required by law.

8. AGREEMENT ACCEPTANCE

By subscribing to our service, you acknowledge and agree to the terms outlined above. For any questions or concerns, please contact us at 707-780-2112 or send us an email to neighborlybincleaners@gmail.com.